Mandela Sisulu Hospital

Hospital work in Soweto means managing high patient volumes with limited resources, shifting between acute emergencies and chronic disease care in a community where preventable conditions are still common. Mandela Sisulu Hospital coordinates outpatient departments, casualty services, and inpatient beds—each requiring different workflows. Staff navigate GoodX and Elixir practice systems, handle medical aid billing for those who have cover, manage provisional prescriptions for patients without immediate access to medication, and coordinate referrals between departments. Load shedding affects theatre schedules and lab processing times. The infrastructure demands are constant: beds need turnover, infection control protocols must hold, and emergency protocols stay live 24 hours.